Administrative Support Clerk

The Ministry of Children, Community, and Social Service is hiring an Administrative Support Clerk! For more information please see the details below!

Job ID: 215453

Do you thrive in a client-service environment and possess demonstrated administrative, communication, and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).

The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.

Please note: This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the conclusion of the competition. The number of positions to be filled has not been identified at this time.

Effective January 1st, 2024 the salary range for this position is $26.92 to $31.31 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.

Employer Name: Ministry of Children, Community and Social Service (ODSP)
City: Kenora
Province: Ontario
Postal Code: P9N1X9
Application Deadline: Wednesday, June 19, 2024 at 11:50 pm EDT
Hours of Work: Temporary Contract
Job Type: Full-Time
Wages: $25.27 - $29.38 Per Hour. ** Indicated the salary listed as per OPSEU Colelctive Agreement

Duties of this LEAP Job Posting:

What can I expect to do in this role?

As a customer service provider and member of the program delivery team, you will:

  • provide clerical and administrative support services to the team;
  • greet visitors, answer incoming calls, and respond to electronic inquiries;
  • sort and distribute incoming mail;
  • establish and maintain electronic and hard copy filing systems;
  • validate, assess, and determine the release of social assistance payments;
  • make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
  • coordinate and maintain team schedules and calendars;
  • utilize databases, to gather/enter client information and data for reports and assignments.

 

Qualifications for this LEAP Job Posting:

How do I qualify?

Mandatory

For the bilingual position, you must possess oral French language skills at the advanced level and written French language skills at the advanced minus level. Your proficiency level will be confirmed before hire

Administrative, Clerical, and Financial Skills:

  • you demonstrate knowledge of administrative office procedures, practices, and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
  • you demonstrate knowledge of financial processes and analytical skills to calculate benefit entitlements, process payments and reimbursements
  • you can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

  • you have verbal and written communication skills to respond in a clear and concise manner to in-person and electronic program inquiries from the public who may require alternative communication approaches
  • you demonstrate interpersonal and listening skills to elicit information and support team members
  • uou have interpersonal skills to interact with the public and collaborate in a team driven environment

Customer Service Skills:

  • you can provide effective customer service in person, by telephone, and through electronic communication to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
  • you are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner
  • you are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income

Judgement and Organizational Skills:

  • you are able to organize and coordinate workflow, assess priorities and meet deadlines
  • you have demonstrated experience working independently and in a team environment, providing input on operational changes, and sharing information with co-workers to prioritize tasks to ensure deadlines are met.

Additional Information:

Address:

  • Bilingual English/French Temporary, duration up to 12 months, 720 Robertson St, Kenora, North Region, Criminal Record Check
  • English Temporary, duration up to 12 months, 199 Larch St, Sudbury, North Region, Criminal Record Check
  • English Temporary, duration up to 12 months, 50 Balls Dr, Bracebridge, Central Region, Criminal Record Check
  • English Temporary, duration up to 12 months, 345 Queen St E, Sault Ste Marie, North Region, Criminal Record Check
  • English Temporary, duration up to 12 months, 5520 Hwy 101 E, Timmins, North Region, Criminal Record Check
  • English Temporary, duration up to 12 months, 145 Government Rd W, Kirkland Lake, North Region, Criminal Record Check
  • English Temporary, duration up to 12 months, 720 Robertson St, Kenora, North Region, Criminal Record Check
  • English Temporary, duration up to 12 months, 621 Main St W, North Bay, North Region, Criminal Record Check
  • English Temporary, duration up to 12 months, 435 James St S, Thunder Bay, North Region, Criminal Record Check
  • Bilingual English/French Temporary, duration up to 12 months, 435 James St S, Thunder Bay, North Region, Criminal Record Check
  • Bilingual English/French Temporary, duration up to 12 months, 621 Main St W, North Bay, North Region, Criminal Record Check
  • Bilingual English/French Temporary, duration up to 12 months, 145 Government Rd W, Kirkland Lake, North Region, Criminal Record Check
  • Bilingual English/French Temporary, duration up to 12 months, 5520 Hwy 101 E, Timmins, North Region, Criminal Record Check
  • Bilingual English/French Temporary, duration up to 12 months, 345 Queen St E, Sault Ste Marie, North Region, Criminal Record Check
  • Bilingual English/French Temporary, duration up to 12 months, 50 Balls Dr, Bracebridge, Central Region, Criminal Record Check
  • Bilingual English/French Temporary, duration up to 12 months, 199 Larch St, Sudbury, North Region, Criminal Record Check
How To Apply to this LEAP Job Posting:
  1. You must apply online by visiting www.ontario.ca/careers. You must enter the job id number in the Job ID search field to locate the job ad.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job description to make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service.

Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee & exit will be considered prior to an offer of employment.

Remember: The application deadline is Wednesday, June 19, 2024, 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted. The Ontario Public Service is an inclusive employer. Accommodation is available under the Ontario & Human Rights Code.

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