Skip to content

CACC Supervisor

Apply FOr this job

Employer Name: Lake of the Woods District Hospital

Location/Address: Kenora, ON

Application Deadline: Thursday, April 16, 2026

Hours of Work: Full-time Permanent

Work Remotely: No

Wage: $46.6506 to $55.4371 per hour

 

Duties:

The CACC Supervisor provides supportive operational leadership, coaching, direction, immediate feedback, training, and technical advice to Medical Communications Officers (MCOs).

 

The supervisor takes the lead with the reception of 911, emergency and nonemergency requests for fire and/or ambulance emergency service, oversees the required level of response and supports seamless dispatching services using the resources provided by emergency service operators.  The Supervisor directs timely and accurate telecommunications services to callers, service providers and other emergency services system stakeholders.  The supervisor also provides call taking and dispatching telecommunication services for public safety services as required.

 

 

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. We cannot make any promises, but we will consider your qualifications and the potential you bring. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

 

Qualifications:

  • Secondary school diploma or equivalent
  • First Aid certification with demonstrated ongoing competence through re-certification
  • Current certification in BCLS with demonstrated ongoing competence through annual re-certification
  • Successful completion of the EHS delivered Entry to Practice Ambulance Communications Officer Training Program and locally delivered Medical Communications Officer training and mentoring program as approved by the Director
  • Fully qualified as EMD and required MPDS programs including completion or ability to complete EMDQ
  • Successful completion of all available stages of the Leadership and Development Essentials for CACC/ACS Supervisors or equivalent
  • ARIS II Administration Supervisor Training
  • Demonstrated supervisory/leadership skills
  • Effective written and verbal communication skills
  • Minimum of five years’ experience as an MCO and minimum 2 years as Supervisor and/or acting position of the same or equivalent
  • Ability to work in an inherently stressful 24/7 environment
  • Reliable attendance record

 

Why Work with LWDH? There are many benefits to joining our team:

  • 3 weeks paid vacation
  • Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
  • Desjardin Group Life Insurance coverage that includes basic life insurance, short/long-term disability coverage, and voluntary custom options
  • Hospitals of Ontario Disability Income Plan coverage that includes short-term sick pay and long-term disability
  • Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
  • Relocation and accommodation packages and support
  • Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more!

 

How to Apply:

Please apply through the online application process via https://lwdh.talentpoolbuilder.com/

 

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

 

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-centre healthcare system. Applications will be screened based on the posted qualifications.

 

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

 

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

 

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the Human Resources Department at 807-468-9861 ext. 2393.