Court and Client Representative

Ministry of the Attorney General are looking for Court and Client Representatives! For more information on this LEAP job posting, check out the details below! 

There is an ongoing need to recruit for irregularly scheduled and on-call contracts for a duration of up to 6 months, with the possibility of longer-term employment based on operational needs. This is a continuous posting based on operational needs and may be extended or closed at any time without notice. Please only submit your completed application ONCE under this Job ID. At this time, a resume or cover letter is not required. If you are interested and demonstrate the qualifications outlined below, please complete an application. Based on your application, you may be contacted for a resume and further assessments.

Are you interested in launching your career in the Ontario Public Service (OPS) and gaining practical experience in the Ontario justice system where you will deliver accessible, fair, timely and effective services for Ontarians? Working in Ontario Courts offers a unique and dynamic professional environment that combines the pursuit of justice with the intricacies of legal proceedings. As a court employee, you become an integral part of a vital institution that upholds the principles of fairness, impartiality, and the rule of law.

The Ministry of the Attorney General, Court Services Division has a great opportunity where we offer an extensive training program to teach and prepare you with everything you need to know to be successful in the Court and Client Representative role.

As one of the largest employers in the province, we offer a wide range of exciting career opportunities. We believe in the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency and responsiveness. We are committed to being an employer of first choice, creating a positive and inclusive work environment. We invite you to join our team!

We offer:

  • A defined benefit pension plan
  • Opt-in for comprehensive health plan
  • Collegial and professional work culture
  • Career growth and development opportunities across multiple business areas
  • We provide on-the-job training to support your success in the role

Please note:

  • This position is for irregularly scheduled hours, with an opportunity to be called in based on operational requirements, working up to 36.25 hours per week. There is no minimum guaranteed number of hours per week, but it is not uncommon for some sites to average 20-30 hours per week. Schedules are set in advance of the work week.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

 

Employer Name: Ministry of the Attorney General
City: Anywhere in North: Kenora, Dryden, Fort Frances, Sioux Lookout
Province: ON
Application Deadline: October 31, 2024
Hours of Work: Temporary- Multiple vacancies for up to 6 months
Job Type: Various Hours
Wages: $29.53 - $34.75 Per Hour*

Duties of this LEAP Job Posting:

In a fast-paced team environment, you will perform a wide range of duties both in and out of the courtroom to support in-person and virtual hearings. From interacting with judges, attorneys, and jurors to managing case files and facilitating courtroom proceedings, you will:

  • Support the modernization of courts by participating in pilot projects and actively engaging in improvements to the delivery of court services
  • Carry file cases from intake, bail hearing, all court appearances, to final disposition
  • Prepare and review legal materials e.g., books of documents, court forms, previous decisions, submissions made by parties’ counsel
  • Preparing, signing and issuing court orders and default judgements
  • Prepare and maintain both physical courtrooms and virtual hearing rooms for proceedings e.g., ensure court decorum; set-up open/close court; facilitate communication between parties; speak publicly during court proceedings, support case flow; handle, mark and record all court-related documents; maintain logs and court exhibits
  • Attend to juries and witnesses e.g., coordinate and assist jury panels; attend to witness’ needs
  • Assist public, court personnel and justice participants by responding to questions and providing information on protocols and procedures
  • Complete and reconcile financial transactions
  • Operate specialized courtroom technology to support in-person, virtual and hybrid court proceedings, court audio and video recording equipment, electronic display evidence equipment, ensuring equipment is in working order at all times and is tested prior to court, during court and after each recess
  • Ensure all proceedings are recorded and annotated in accordance with legislative requirements, ministry guidelines and standards
Qualifications for this LEAP Job Posting:

Mandatory

  • Typing skills to 30 words per minute (wpm)

You will also be required to:

  • Undergo a security screening check under the Ontario Public Service (OPS) Employment Screening Check Policy, which includes a criminal record check (Criminal Records and Judicial Matters Check)
  • Become a Commissioner of Oaths

You may be required to:

  • Work variable and staggered hours.
  • Work on weekends and statutory holidays
  • Report to work at other court locations (potentially in small aircraft or driving a motor vehicle as required) when scheduled or as required according to geographic location
  • Have a valid Driver’s License within the Province of Ontario, where required

Communication and Client Service Skills:

You have:

  • Communication and interpersonal skills to work and liaise with senior officials and judiciary regarding court orders and judgements and court proceedings, ensuring clear and concise responses are provided, including explanations and clarifications, as required
  • Ability to write detailed, accurate and clear written reports and documentation

Technical Proficiency:

You have:

  • The ability to interpret/apply and explain legislation, regulations, policies, and practices
  • Technical skills and can learn to troubleshoot court equipment and various in-court and office technologies (e.g., digital recording, video conferencing technology for virtual hearings, equipment, and display devices)
  • Ability to ensure all courtroom technology, including remote appearance, court audio and video recording equipment, display evidence equipment, is in working order at all times
  • Ability to operate specialized digital recording equipment to ensure the accurate recording and annotation of court proceedings, and to provide playback of proceedings upon request of the court
  • Proficiency with computer software and case management systems (data base programs) to access and retrieve information

Planning and Organizational Skills:

You have:

  • Organizational skills, the ability to prioritize workload, multi-task in a fast-paced environment, meet deadlines and adapt to changing priorities
  • The ability to work independently – within a court setting or from home – and in a team environment, proposing solutions for the optimal use of time and resources to ensure operational requirements are met

Problem-Solving and Judgement Skills:

  • You can identify, address, and resolve problems
  • You are able to interpret and assess situations, make sound judgements, and diffuse difficult situations

Administrative and Mathematical Skills:

You have:

  • Math skills to receive payments, calculate fees, collect and balance monies/accounts
  • The ability to operate a cash register/financial management system, including handling card transactions and cash
  • The ability to manage active and archived files

 

How To Apply to this LEAP Job Posting:

At this time, a resume or cover letter is not required. If you are interested and demonstrate the qualifications outlined above, please apply online at https://www.gojobs.gov.on.ca/Preview.aspx?Language=English&JobID=196222 to complete an application.

This posting will be used to create a list of qualified candidates to fill ongoing, on-call opportunities.

NOTE: this is not a competition under Article 6 of the OPSEU collective agreement and will only be used to fill short-term vacancies of less than 6 months in duration.

Candidates who are interested in securing longer-term employment must apply as opportunities are posted.

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

  1. You must apply online.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job description to make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
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