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Customer Service Representative

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Employer Name: Wellwise Home Health and Wellness

Location/Address: 605 4th Street, Keewatin, ON

Application Deadline: May 31, 2026

Hours of Work: Part-Time, 20hrs/week

Work Remotely: No

Wage: $18.00/hr

 

Duties:

  • Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
  • Demonstrated ability to upsell customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
  • Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, Cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
  • Articulate company rewards (PC Optimum) for any promotional events
  • Develop and maintain working knowledge of customer needs/issues and industry trends
  • Participate on project teams, driving integrated services and case management
  • Effectively communicate with internal and external customers
  • Collaborate with and provide seamless backup to more senior Customer Service Representatives
  • Commitment to promoting a workplace of inclusiveness and belonging

Qualifications:

  • Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
  • Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
  • Possesses excellent verbal and written communication skills as well as strong telephone manner
  • Demonstrates CORE Values and has the ability to make connections, build trust and be authentic
  • Holds a high school graduate degree
  • Basic knowledge in all categories and vendor training in:Diagnostic & Therapy, Daily Living Supplies, Mobility, Supports & Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)
  • Basic knowledge in Customer Relations Management program
  • Health & Safety Certification
  • Compression (Sigvaris) Training – offsite
  • First Aid Training – offsite and if applicable
  • AODA
  • Customer Excellence
  • Understanding of MMS functions
  • 0 – 2 relevant experience (retail preferred)

 

How to Apply:

Interested applicants are invited to submit resumes by email to christopher.bruce@wellwise.ca.