Duties of this LEAP Job Posting: As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.
You will:
- Provide customer service and consultation to clients
- Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
- Make adjustments to entitlements and resolve conflict situations
- Explain legislation and ministry initiatives
- Prepare a range of communication materials
- Plan and deliver information sessions to clients and stakeholders, on community-based employment supports
Qualifications for this LEAP Job Posting: Customer Service and Communication Skills
- You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
- You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
- You have effective communication and consulting skills to write clear, concise reports and conduct information sessions
- You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
- You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches
- You have effective listening skills to determine client needs and make appropriate referrals
Knowledge
- You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
- You have knowledge of labour market trends
- You are able to interpret and apply relevant legislation, policies and acts (i.e. ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients
Analytical, Planning and Organizational Skills
- You demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
- You have demonstrated analytical skills to collect, document and evaluate information
- You are able to work in a team environment
Don’t meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us. Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
What we offer
Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.
The Ontario Public Service is one of Ontario’s largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.
We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly and accessible physical work environment
How To Apply to this LEAP Job Posting:
- You must apply online at https://www.gojobs.gov.on.ca/Apply.aspx?Language=English&JobID=231158
- Your cover letter and resume combined should not exceed five (5) pages.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job description to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.