Customer Service Charter

LEAP staff is dedicated to providing professional, courteous and prompt service to our participants, employers, and community. We rely on your feedback. Based on your comments, we are constantly revising and improving our services.

  • Have we done a great job?
    If yes, a compliment is always so nice to receive.
  • Do you have concerns or suggestions for how we can improve our services?
    Your opinion is very important to us. Please provide your comments by using our customer service iPad in the Resource and Information area or to our Executive Director Nikki Faulds, in person or by email ( If possible, within two working days we will respond to any concerns or suggestions you have expressed.